Services

We provide the most comprehensive range of express courier and general freight services in New Zealand – from express courier packets & parcels – to general freight pallets & full truckloads – to ocean & airfreight container movements.

P B T Express Freight Network
P B T Express Freight Network
09 250 0800
customerservice@pbt.co.nz

For any courier enquiries from 1 October 2024, please contact NZ Post on 09 977 0236 or customerassist@nzpost.co.nz from 8am – 6pm Monday to Friday.

Privacy Policy

PRIVACY POLICY

Last updated: May 2023

PBT is committed to protecting Personal Information and complies with the New Zealand Privacy Act 2020. This policy sets out how PBT collects, uses and discloses Personal Information, whether collected via our website or through other means.

‘Personal Information’ has the same meaning as in the Privacy Act 2020.

TYPES OF INFORMATION COLLECTED

We collect Personal Information:

  • where you provide it directly to us;
  • through our provision of services to you; and
  • from third parties in accordance with the Privacy Act 2020.

We also collect usage data through you logging into our e-services section and from information you provide by emailing us.

Where you provide us with the Personal Information of any of your customers or other individuals, you must ensure you have all the rights to provide us with that information.

HOW WE USE PERSONAL INFORMATION

We use Personal Information to:

  • supply information, services and products to you;
  • respond to comments or queries; and
  • provide a more personalised experience at pbt.com.

INFORMATION DISCLOSURE

We may disclose your Personal Information in the following circumstances:

  • to our service providers or any of our related entities as required for any of the purposes specified above; and
  • as required to comply with applicable law.

ACCESS TO PERSONAL DATA

You may request access to, or the correction of, your Personal Information at any time by contacting your Account Manager or emailing the PBT Accounts Team at accounts@pbt.com.

You may be able to access or correct your Personal Information where you have an account with PBT with access to ‘myPBT’ and www.pbtone.co.nz.

EXTERNAL LINKS

We are not responsible for the privacy practices or the content of any websites linked to our website.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Your continued use of the PBT services indicates your acceptance of those changes.

CONTACTING THE WEBSITE

If you have questions, concerns or complaints about PBT's Privacy Policy or practices, you may contact our team on privacy@pbt.co.nz