For any courier enquiries from 1 October 2024, please contact NZ Post on 09 977 0236 or customerassist@nzpost.co.nz from 8am – 6pm Monday to Friday.

Track N Trace

Have a question about your consignment? Fill out our Track N Trace form, and our Investigations team will get in touch with you.


PBTOne, Your One Stop For eServices

Looking for eServices? You’ll find them in our new all-in-one customer portal, PBTOne!

  • Ordering a Pickup
  • Freight Forwarding
  • Ordering PBT Products
  • Managing My PBT Account Settings
  • Obtaining a Quote
  • Submitting an Invoice Query
  • Requesting a Credit
  • Filing a Claim
Go to PBTOne