Upcoming Maintenance: Our systems will be unavailable for around 30mins this Saturday the 3rd between the hours of 7pm and 9pm.

COVID-19 update from PBT 11th August

PBT is deemed by the NZ Government to be an essential service provider and will continue to operate through the alert Levels outlined by the Prime Minister yesterday.

The safety and wellbeing of our customers, suppliers and staff is our top priority. With the Government announcing the Auckland region will move to Level 3 and the rest of New Zealand will transition to Level 2 at mid-day 12 August we would take this opportunity to remind our customers of the processes and procedures we have implemented to give you confidence that we are operating and utilising a best practice safety approach to protect our customers and our staff in this new environment.

Effective from Wednesday 12 August at 12.01pm, the following procedures apply to all PBT services:

Delivery of Signature required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures; if you are there, we will ask you for your full name as received and proof of delivery. If not there at the time, we will leave you a card left, and return your freight to our depot.

Delivery of Non-Signature required freight:

PBT drivers will remain two metres away from other people at all times. We will not take signatures; if you are there, we will ask you for your full name as received and proof of delivery. If not there at the time, we will leave your freight in a safe place for when you return.

PBT Counter activity at branch level:

 

  • PBT Auckland Branch: (Bell Ave) . Depot Collect, Drop-Off and on-account Cash Sales at Bell Ave only (West & North Hubs closed for customer drop-off & collect and cash-sales).
  • PBT Branches outside Auckland: Cash-sales only allowed on non-contact 2-meter distance procedure. Please note, depending on specific branch set-up there may be some branches where no cash sales can be facilitated, we will continue to provide updates on this over coming days.

 

In addition to these procedures, all PBT staff (including employees, Owner Drivers and Contractors) have been notified of the following:

  • Strictly following the measures outlined by the Ministry of Health are the best way for everyone to protect themselves and each other.
  • We have advised staff if they have recently been overseas, or knowingly been in contact with anyone who has recently returned from overseas, to contact their manager 24 hours before they plan to return to work to discuss their situation and agree their return to work approach.
  • If any staff are feeling unwell, particularly flu like symptoms, it is important to stay home, and seek and follow medical advice if/when needed. In line with our standard HR policies, we require Medical Certificates to confirm people are fit to return to the workplace.
  • We are supporting all staff to comply with the recommended social distancing and increase of hygiene procedures including the regular use of hand sanitisers and gloves.

Contact Tracing:

PBT uses electronic GPS monitoring to maximise fleet efficiency as well as ensuring the safety of our staff and contractors. This system also provides us with historical information and data on the physical movement of our trucks and vans throughout New Zealand. In the event that contact tracing is required, PBT will be able to provide our customers with relevant and accurate information.

 

We understand that this is an unprecedented and evolving situation. As a business we are closely monitoring the situation and will do our best to ensure our network and services are as robust as possible, whilst being prepared to adapt to different scenarios.

We would like to thank you for supporting us to keep people safe.  Please feel free to contact us, if you have any questions.

 

Ministry of Health phone number - For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or +64 9 358 5453

 

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